Customer DIS-Service: The Unspoken Reason for the Continued Collapse of the U.S. Housing Market

by Moe Bedard on October 9, 2009 · 0 commentsin American Nightmare If it’s this hard for a housing counselor, what is the poor homeowner supposed to do? “Call a nonprofit, HUD-approved housing counselor,” say all the government brochures and broadcast public service announcements. But housing counseling agencies like ours cannot possibly handle the flood of calls for help we receive on a daily basis. Thousands of low-income, seniors, many with limited English, who can’t get through to us quickly

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